Troubleshooting Errors

This category contains information about understanding program error codes and how to correct them.

Articles

How to decipher error codes
Error codes are reported in GoFiler whenever possible to aid in identifying where critical software errors occur and why they have occurred. For the most part, GoFiler provides users with message boxes that translate system error codes into plain la...
How to fix error code 3 (ERROR_PATH_NOT_FOUND)
Error Code 3 is a Windows error code that appears when the computer cannot find the specified path. This can occur for a number of reasons, including a loss of connectivity to a network location. This error code may rarely appear when opening or sav...
How to fix error code 5 (ERROR_ACCESS_DENIED)
Error Code 5 is a Windows error code that appears when the user does not have sufficient permission to access the requested file or location. It appears when the software was denied access to a location for the purposes of saving, copying, opening, ...
Troubleshoot: GoFiler on a server doesn't open or asks for the registration key on open and then immediately closes
If you attempt to open GoFiler and nothing happens or if you open GoFiler and the software asks for your registration key but immediately closes after you provide the key, you may have a configuration conflict with your Citrix server and GoFiler. Ci...
Troubleshoot: The Check for Updates function doesn't download the latest version
What to do if the Check for Updates function doesn't update GoFiler